Double Nickel Ceramics Shipping Rates and Policies
Double Nickel Ceramics can ship to virtually any address in the world.

Special Handling
Many items that are extremely oversized or weigh over 150 pounds are marked on their product detail pages as requiring special handling and will ship separately from other items in your order. The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the purchase process before you send us your order. This service includes delivery within 7 business days of shipment.

Please also note that each shipment of these items requires an adult signature upon delivery. Once your order leaves our distribution center, you will be contacted by the shipper to arrange a specific time for delivery.

Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations.

When will my order arrive?
To find out when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select. For most itmes please allow four(4) to six(6) weeks for delivery.

What if my order includes several items with different availabilities?
Great question. You should use the longest availability time in your order. That's because, unless you choose "Ship as items become available" on our order form, multiple-item orders are held for shipment until all items are available. (For instance, if you order three items, and two have an availability of 24 hours while one has an availability of 2 to 3 days, your order will ship in 2 to 3 days.)

This option is particularly useful if you have ordered items with widely different availabilities, such as a 24-hour item and a 4-to-6 week item. If you would like us not to wait 4 to 6 weeks until your second item arrives, choose the second option above. We will make every effort to send similarly available items together, though we cannot guarantee it.

Please note that we may occasionally send your items in separate boxes even if you choose to wait until all items are available. This will not affect your shipping charge.

Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us.

 Phone: (816) 252-5174
 Toll Free: (877) 552-5174
 Fax: (816) 252-4977
 Email Us
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Developed by Allen Hosack / Double Nickel Ceramics Copyright © 1999 Double Nickel Ceramics. All rights reserved. Revised: October 22, 2000 .